Shipping policy

Shipping policy

All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. We ship with UPS and UPS Worldwide.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. For larger orders please email and we can assist you. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Pure Chem Co. does not offer shipping to P.O. boxes at this time for most products

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery.

Subject to the Terms of Sale, Pure Chem Co. will accept returns of any unopened or unused items for a 10% restocking fee. Pure Chem Co will also accept return of unopened or unused supplies also subject to a $10.00 restocking fee. Returns for purchases must include a valid proof of purchase, such as a receipt. Refunds will be issued to the original form of payment (credit card, PayPal, etc.), unless otherwise noted. Refund amounts will be determined after adjusting orders for returned quantities, which may impact volume based pricing discounts previously earned. 

In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. We will help and assist you in anyway possible.

If you have any further questions, please don't hesitate to contact us at

To request a return, please contact Nova Color, Inc. at